Senior Support Engineer

Redruth, Cornwall

Permanent / £40,000 Per annum

You will be joining a highly motivated and energetic team of professionals who value quality of work, professionalism and customer service above all things. We are trying to build the best culture in the industry and this role is a key part of our journey.

Supporting your team and leaving customers with a smile on their face will be paramount to you.

You will have a range of duties, including but not limited to:

  • Supporting customers on our service desk on a daily basis including automated faults resolution, customer reported fault resolution, daily housekeeping.
  • Responsibility for managing and delivering large professional services projects, working in our dedicated workshop repairing and building systems.  In addition you will visit customer sites to repair existing hardware and install new equipment.
  • You will be supported and mentored directly by the company directors who will work with you to create a personal training plan that benefits both you and the company.  Training materials, including required books and courses are paid for by the company.
  • You will also have the opportunity to manage and mentor the service desk team, building customer satisfaction and improving our service.
  • You will have existing experience in a similar role as well as the ambition to play a key technical role in the continued growth of the business.

To be successful in this role you will have experience with some or all the following:

  • Microsoft Server Operating Systems & Windows Desktop
  • Microsoft-Office 365
  • Experience working with Firewalls, Switches and WiFi
  • Virtualisation – Hyper-V
  • Use of common backup and disaster recovery software
  • Microsoft 365 Exchange
  • Microsoft 365 SharePoint

Any experience with the following would be a plus:

  • Apple Mac
  • VoIP / SIP / 3CX
  • VLANs
  • Microsoft Azure
  • Amazon Web Services
  • Dell SANs and Storage
  • VMWare
  • Watchguard firewalls
  • Ubiquity / Unifi
  • Physical networking and cabling
  • CCTV

Regardless of your technical skills you must have/be:

  • Strong communications skills and an ability to talk with customers at all levels with a good clear and friendly telephone manner
  • Reliable and able to work both with and without guidance
  • Able to explain issues and deal with customers with varying technical skills
  • Flexible, willing to learn new skills and share knowledge and mentor other technicians
  • A drive to learn, excel in everything you do and progress your career

 

Ben Jarvis

Posted by

Ben Jarvis

Managing Director

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